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Terms And Conditions

About Us

The Gift Lady is completely dedicated to providing its customers with an excellent customer service. If you would like to comment on any aspect of our service, please email us at customercare@giftlady.net. We always appreciate all feedback from our customers.


Our Contact Details

The Gift Lady
Port Elizabeth, South Africa
Email: customercare@giftlady.net

By phone - 041 367 2854

We support South African business and the majority of our products are manufactured in South Africa.

If you are not completely satisfied with our product, please return the gift to us within 7 days and we will provide a full refund.


Making a purchase

With Gift Lady you can order any gift on-line in complete confidence. The Shopping Basket allows you to check and modify your order before you arrange payment and delivery. You can view your order at any time by clicking on the ' Checkout ' link located at the top on every page. When you are satisfied with the contents of your basket you can click on ‘Checkout’ at which point you can finalise your order. Your personal details including your credit card number are kept private, and are protected during transmission using SSL encryption (secure link) therefore your details will be kept completely safe.


Delivery

We will deliver your gift anywhere in South Africa. All gifts are sent via the courier services and are packaged securely, however if any of the items are damaged we will replace them immediately.

Flowers: Delivery is included in the price. Same day delivery applies to orders received before 11am (SA time) unless otherwise specified by you.

All other products:Delivery is not included in the price. You have the following delivery options:

By courier to their home/business at a cost of R69.00 per delivery address.

Please allow 2-3 working days unless otherwise specified by you.

Please note: We will do our very best to deliver on your preferred delivery date and time in terms of flagging our parcels, instructing the couriers, putting special instructions and following up on all tracking. Unfortunately, we cannot guarantee prompt delivery at a specific time on a certain date as we rely on 3rd party couriers and even though we always do our best – errors can creep in from time to time.


Gift Wrapping

All our gifts are presented in a luxury gift bag or gift box. Our gift-wrapping service includes a generous amount of ribbon and/or decoration and a card with your personal message.


Availability

We do our best to have all our gifts available throughout the year. However, from time to time this may not be possible. The Gift Lady therefore reserves the right to substitute an item for another of similar value.

Every care has been taken to ensure that the description, prices and specification are correct. However, while colour production is a close representation, a very slight variation in the actual goods may appear. The Gift Lady reserves the right to alter the prices without prior notice.


Privacy Policy

The Gift Lady treats all information passed to us with the utmost care and respect and recognises the importance of protecting your privacy. The data entered on your Order form may be stored and used for individual customer care, and to process orders, and from time to time we may contact you with information that may be of use regarding product, promotions and special offers. Please let us know if you do not wish to receive such mailings from us by emailing us at customercare@giftlady.net.


Returns Policy

We hope you are delighted with your order, however if for any reason you are not entirely satisfied we will be happy to give you an exchange or refund within 7 days. Should you wish to do this, please return your entire purchase to us within 7 working days of delivery in its original condition.

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